Terms & Conditions
Last updated: 6 September 2026
About us
Kayonjae's Ice Cream is registered in England & Wales, Company No. 14312150, of 80a Croydon Road, Elmers End, Beckenham, England, BR3 4DF. These terms apply to retail and wholesale orders, catering/event bookings, and any use of this website.
Placing an order
Orders and enquiries are made via our contact form, email, phone, or Instagram. Submitting an enquiry does not guarantee availability — we'll confirm pricing, flavours, and your requested date before your order is treated as accepted. A contract is formed once we confirm your order.
Pricing
Prices shown on this site are in GBP and may change without notice; the price confirmed to you at the time of order is the price that applies. We are not currently VAT registered, so no VAT is added to our prices.
Minimum order quantities
- 12oz tubs: minimum 1 case (6 tubs, mixed flavours allowed)
- 2.5L tubs: minimum 2 tubs
- 4.75L tubs: minimum 1 tub
Delivery and collection
Free collection is available from our Beckenham site. Delivery is available within 3 miles: free on orders over £50, otherwise a £5 delivery fee applies. Standard lead time is 2–3 days for both delivery and collection. Please check your order carefully on receipt.
Payment
We accept Mastercard, Visa, bank transfer, and cash. Payment terms will be confirmed with you when your order is confirmed.
Cancellations and amendments
- Retail orders: please give us at least 48 hours' notice before your delivery or collection date.
- Wholesale and large orders (10+ 12oz tubs, or any 2.5L/4.75L order): please give us at least 5 days' notice, as production begins ahead of the date.
To cancel or amend, email kayonjaes1@gmail.com, message @KAYONJAES on Instagram, call 07852 283 639, or use the enquiry form.
Refunds and faulty items
As our products are perishable, we're unable to offer refunds once an order has been collected or delivered, except where the order arrives damaged, incorrect, or faulty. In that case, contact us within 24 hours of receipt and we'll arrange a replacement or credit. This does not affect your statutory rights under the Consumer Rights Act 2015.
Your right to cancel (consumer orders)
If you're ordering as a consumer (not for your business) and place your order online, by phone, or via our enquiry form, you would normally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this right does not apply to goods that are made to your specification, personalised, or liable to deteriorate or expire rapidly — which covers our ice cream. This means the 14-day cancellation right does not apply to orders placed with us; the cancellation windows set out above apply instead.
Allergens
Please check with us before ordering if you have any allergies or intolerances — email kayonjaes1@gmail.com. Full allergen information for each flavour will be published on our FAQs page in due course.
Wholesale customers: if you resell, repackage, or serve our products to your own customers, you are responsible for providing those customers with accurate allergen and ingredient information, based on the information we provide with each order.
Age-restricted flavours
Our Dragon Stout flavour contains alcohol. It is sold only to adults aged 18 and over, and is not suitable during pregnancy or for anyone avoiding alcohol for personal, religious, or health reasons. By placing an order that includes this flavour, you confirm that you (and anyone you're ordering on behalf of, such as at an event) are 18 or over. We reserve the right to refuse, cancel, or refund an order for this flavour where we have reasonable grounds to believe the purchaser is under 18 or where it will be served to minors. ABV and full ingredient details are shown on the tub label.
Catering and events
For parties, weddings, and events, quantities, flavours, and pricing are agreed with you individually ahead of the event. Please get in touch as early as possible to check availability.
Website use
This website and its content (including our name, logo, and flavour descriptions) belong to Kayonjae's Ice Cream. You may not copy or reuse our content for commercial purposes without our permission.
Liability
We aren't liable for delays or issues outside our reasonable control (for example, severe weather affecting delivery). Nothing in these terms limits our liability where it would be unlawful to do so.
Resolving disputes
If you're a consumer and we're unable to resolve a complaint directly, we do not currently use an alternative dispute resolution (ADR) provider. You can find independent advice on your consumer rights from the Citizens Advice consumer service.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
Contact
Questions about these terms? Email kayonjaes1@gmail.com or call 07852 283 639.
Get in touch
If you have a question about an order, want to report an issue, or need to query these terms, Use our contact page, email kayonjaes1@gmail.com, or call 07852 283 639. We usually reply within 1–2 working days.