Frequently asked questions

Cancellations & refunds

Cancelling or amending an order

• Retail orders: let us know at least 48 hours before your delivery or collection date.
• Wholesale and large orders (10+ 12oz tubs, or any 2.5L/4.75L order): let us know at least 5 days before your delivery or collection date, as production will already be underway closer to the date.

Refunds

• Once an order has been collected or delivered, we're unable to offer refunds on perishable items.
• If your order arrives damaged, incorrect, or faulty, contact us within 24 hours and we'll sort you out with a replacement or credit.

How to cancel or amend

Email kayonjaes1@gmail.com, message @KAYONJAES on Instagram, call 07852 283 639, or use the enquiry form and select "Cancel or amend an order" — include your name and order details.

Allergen info

Allergen information for each flavour is coming soon — check back shortly, or email kayonjaes1@gmail.com with any specific questions before ordering.